Want to be at the top? Step into the future with STADA Eurasia!

Do you want to be among those who are #CaringForPeoplesHealth around the world?

 At STADA Eurasia, your journey starts with purpose! We work guided by our shared values: Integrity, Agility, Entrepreneurship, and One STADA.
Here, we dare to dream, and even more importantly, we act on those dreams. We don’t just follow trends - we set them!

We believe in individual initiative, empowered by the support of a strong, collaborative team. We choose growth over comfort and progress over the status quo.

STADA Eurasia means:

12 countries
500+ talented professionals
Recognized as a Top Employer 2025 in Kazakhstan — and that’s just the beginning!

CRM Manager   

Almaty | Kazakhstan (KZ) | Full-time | Permanent | Sales & Marketing & Customer Service | Professionals 

Role Purpose

The CRM Manager supports and improves CRM-related processes within Commercial Excellence.

The role combines CRM support, data management, analytics, and problem-solving. The ideal candidate is comfortable working with data, investigating issues, supporting users, and translating business needs into practical solutions.

Key Responsibilities

CRM & System Support

• Provide day-to-day CRM support and resolve system issues.
• Investigate incidents, identify root causes, and coordinate resolution.
• Support user access, configuration, reference data, and CRM improvements.
• Monitor data quality and system consistency.

Master Data Management

• Maintain commercial master data across CRM and related systems.
• Ensure data accuracy and consistency.
• Investigate discrepancies and support data-quality improvements.

Pharma Cycle/ Promo Calendar

• Support administration of the Pharma Cycle / promo calendar.
• Coordinate data flow between Marketing, Sales, SFE, and CRM.
• Ensure promotional activities are correctly reflected in the system.

CRM Ad-hoc & Analytical Support

• Support CRM, data, reporting, and ad-hoc requests.
• Investigate recurring issues and propose sustainable solutions.
• Prepare data extracts, reconciliations, and analyses when required.

SFE Support

Provide technical support for:

• Segmentation and categorization
• Bonus and incentive calculations

Required Skills & Competencies

• Strong Microsoft Excel skills.
• Good understanding of business systems and databases.
• Ability to work with large datasets and identify data-quality issues.
• Strong analytical and problem-solving skills.
• Proactive mindset and attention to detail.
• Good communication skills.
• SQL, Power BI, or Power Query knowledge is an advantage.

Candidate Profile

• 2–5+ years of experience in CRM, Commercial Excellence, Sales Operations, Business Analytics, Data Management, SFE, or similar roles.
• Experience with CRM systems or commercial databases.
• Pharma, FMCG, or field-force-driven industry experience is an advantage.
• Experience with segmentation or incentive calculations is a plus.
• Good command of English.
• Interest in working with AI-enabled tools and products is an advantage.

If you’re ready to grow, to innovate, and to work alongside people who inspire - welcome to STADA Eurasia. Your next chapter begins here.

We look forward to receiving your application via our career portal. At jobs.stada.com you will also find numerous other job opportunities, as we are always looking for motivated talents who can strengthen our team with their expertise and personality.