STADA GIS Serbia is an IT business partner to STADA companies worldwide, providing continuously upgraded, abundant knowledge, experience, and resources. We are performing international projects in Germany, Great Britain, Belgium, Denmark, Portugal, Spain, Russia, Vietnam, Serbia and other countries.

We are looking for a System Engineer in our End-User Support team. If you are skilled in Microsoft services and have customer focused approach, this is the opportunity for you!

System Engineer

 Location: Belgrade 
 

Job description:

• Provide onsite and remote support to STADA Group employees and external consultants
• Manage user requests in internal ticketing tool and communicate with users
• Manage IT services and infrastructure primary based on Microsoft technologies (Active Directory, M365, System Center)
• Provide support and troubleshooting technical issues on end-user digital workplace platforms (end-user devices, client software, conference room equipment)
• Provide technical assistance for user queries via Teams, e-mail or phone
• Hardware equipment maintenance and support
• Coordinate activities with other technical personnel
• On-call duty and incident management support

Qualifications:

• Expert knowledge in Microsoft Operating systems and Office applications
• Experience in system administration of client focused Microsoft services such as AD, M365, SCCM
• Experience in providing IT first level/second level support (Helpdesk, Servicedesk teams)
• Wide technical knowledge of various technologies and products, including client network
• Ability to communicate effectively to help end-users and provide best-in-class customer experience
• Minimum high school degree
• Fluent verbal and written English knowledge (German or other languages can be an advantage)
• Basic ITIL knowledge is preferred
• Driver license (category B) is preferred

Only shortlisted candidates will be contacted