Customer Care Advisor 

Do you have a passion for delivering excellent customer service? In this role you will be able to make a real difference ensuring that products reach our customers in a timely way through excellent customer care! 

We are looking for someone who has a great can-do attitude, passion for the role, a customer first approach and cares about making a difference through our products. Our teams are currently undergoing digitalisation and streamlining of systems for improved ways of working so its an exciting time to join the team too! 

About Us: 
Natures Aid, part of the STADA Group, was established in 1981 and is a leading UK manufacturer of Vitamins, Minerals & Supplements to health food stores, pharmacies, and groceries, with over 190 products throughout 15 main health categories. Due to a continued period of substantial growth both in the UK and Internationally, Natures Aid is one of the top 5 leading UK supplements brands, with ambitious plans to continue to grow ahead of the category, through its award-winning innovation programme. 

The STADA Group is a leading manufacturer of high-quality pharmaceuticals and are represented in more than 30 countries worldwide with its headquarters in Bad Vilbel, Germany.

About the Role: 

You will be providing outstanding customer care by building long lasting relationships with your customers and being the first point of call for customer queries and processing sales orders, while supporting your Area Sales Manager (ASM) to maximise sales opportunities.

Main Responsibilities:

• Organisation and management of daily outgoing calls to customers following daily call schedules, setting objectives for each call made
• Promote New products & Promotions and identify range opportunities through use of Customers stock and order history.
• Build sustainable long-term relationships with your allocated customers, by keeping in regular contact and creating brand / product awareness through promoting marketing materials and providing a high standard of customer care
• Liaise with your ASM daily in order to maintain, develop & maximise the business in your area.
• Deal with queries, requests, complaints from customers promptly and efficiently 
• Record customer comments and feedback on the intranet from your partner ASM’s DSR reports.
• Support effective credit management by consulting with credit control & Area Sales manager
• Ensure customer data is kept up to date by regularly updating the CRM system communicate new and closed accounts to your ASM and Customer Care Admin. 

What we’re looking for from you: 

Our values of Entrepreneurship, Integrity, Agility and One STADA ensure our uniqueness thrives, enabling us to care for people’s health as a trusted partner. Empower your uniqueness, bring your whole self to STADA. If you’re keen to add value and see results, thrive in a busy fast paced environment, and have the can-do spirit that’s spearheading our success, bring those qualities, with the following:

• Ability to work as part of a team, being flexible, adaptable and a cheerful outlook 
• Professional courteous and friendly phone manner 
• Proficient in the Microsoft Office 365 Suite, in particular Outlook, Word, Excel
• Good working knowledge of Excel to be able to sort and manipulate data
• Good understanding of sales processes 
• Strong people skills with the ability or organise, administer, plan, and prioritise tasks effectively 
• Good understanding of CRM (customer Relationship Management) systems
• Experience within a similar Customer Service/ telesales role 

Desirable: 

• Experience working with Microsoft Dynamics 
• Experience working within a similar manufacturing/ food and supplement industry
• Knowledge of Food Supplements/Retail, Pharmacy/Nutritional background. 

What’s in it for you? 
Rewarding our employees is important to us, which is why we offer a range of fantastic benefits, such as:

• Annual Bonus
• Hybrid working (minimum of 3 days in the office, 2 from home) as per the needs of the role
• 23.5 days holiday increasing to 28.5 days over the first 5 years, plus bank holidays 
• 6% employers pension contributions
• Enhanced family friendly leave and pay
• Employee Assistance Programme
• Length of Service Awards 
• Employee Discount

Salary: Up to £24,500 Dependent On Experience