IT Support - Student Placement 

Part of the STADA Group Natures Aid was established in 1981 and is a leading UK manufacturer of Vitamins, Minerals & Supplements to health food stores, pharmacies, and groceries, with over 190 products throughout 15 main health categories. Due to a continued period of substantial growth both in the UK and Internationally, Natures Aid is one of the top 5 leading UK supplements brands, with ambitious plans to continue to grow ahead of the category, through it’s award-winning innovation programme. 

The STADA Group is a leading manufacturer of high-quality pharmaceuticals and are represented in more than 30 countries worldwide with its headquarters in Bad Vilbel, Germany. We are one of 4 UK businesses that make up STADA UK.

Joining us as a placement student means you get an opportunity to take on responsibility in a specific role and deliver against business objectives. To support students with getting the most from their time with us, alongside your functional role, you will undertake a year-long structured programme, comprising of both business related and personal development opportunities. Students also work together to deliver a real life business project, providing opportunities for experiential development, feedback and exposure to departments and leaders from across the organisation.

Working at our Site in Kirkham, Lancashire, we have an excellent and very varied opportunity for a Placement Student to join us in a company that values an entrepreneurial spirit combined with agility. You will gain extensive commercial & technical operational experience rotating around 3 areas of IT from Service Management to Project Co-Ordination (depending upon candidates’ field of study). We are seeking candidates studying a broad IT degree for this placement; please note this scheme is NOT suitable for candidates wishing to pursue a career in code development.

 There will be also opportunities to travel and work in other UK sites.

In the role your key responsibilities will be:

• Support the UK IT helpdesk with processing support tickets;
• Provide technical support to end users on IT systems;
• Ensure high quality customer care to all colleagues, customers & suppliers, both remotely & face to face;
• Participate actively in team meetings, suggesting positive improvement opportunities;
• Maintain software & hardware asset management;
•  Escalate problems & trends to senior support engineers & management;
• Follow predefined incident / service request management & change management processes;
• Manage own workload through good time management & prioritisation skills, along with assigning new incidents;

The successful candidate will have:

• Ability to think logically
• Good understanding of how software and operating systems work
• Excellent problem-solving skills
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Strong understanding of the Microsoft Office 365 suite