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Hemofarm AD is a member of the STADA group, one of the world's largest generic pharmaceutical companies, which successfully operates in the markets of Serbia and the Western Balkans. Hemofarm produces high-quality pharmaceutical products within the leading pharmacotherapeutic groups, respecting key corporate values:
Agility, Integrity, Entrepreneurship and ONE STADA.

 

Click on the link below, play the game and familiarize yourself with the values of our company.

STADA Group | Attitude Accelerates Performance

FMD Support associate

Location: Belgrade, Vršac

 

Responsibilities:

  • Reports to Supply Chain (Business FMD Support Manager)
  • Support business (affiliates, departments, etc.) in practical issues and queries
  • Ensure no supply risk or non-justifiable returns from customers through providing the support to affiliates in understanding of system functionality (EU Hub, NMVS)
  • Engaged in the identification of root causes and implementation of preventive actions, to avoid/minimize system alerts caused due to procedural or technical issues.
  • As a part of CMO FMD Support Team, the associate will work with STADA CMOs, Quality teams and other Global functional departments including IT, Production, Procurement, Supply Chain, Quality, and Regulatory Affairs to resolve the most complex issues and queries.
  • Connected to the STADA third party manufacturers (CMOs), the associate will work on technical onboarding process as well as resolving ongoing issues (missing/stuck batch)
  • Support the on-boarding of the late followers (Italy, Greece), and non-EU countries (e.g. Switzerland)
     

Requirements:

  • Graduate level education
  • Strong data analysis and Excel skills
  • Good communications in English. Confident to speak to affiliates, functional areas.
  • Effectively use of office communication tools – Lync, Outlook e-mail, conference calls, Word.
  • Able to learn and effectively use new software tools
  • A flexible, can-do, “hands-on” positive attitude – actively seeking out solutions and happy to do what is needed to progress things; able to do what is required as directed and pick up new skills; trusted to complete tasks when required.
  • Comfortable in work through detailed lists and ensuring all points/activities are addressed.


Preferred Qualifications:

  • Experience of working in a Customer Service organization in a technical support role would be a plus
  • Familiar with FMD guidelines/principles would be a plus
  • Good knowledge on Pharma Industry workflows (optional)
  • Good knowledge on SAP (nice to have)


What do we offer:

  • Dynamic workplace
  • Possibility of career advancement
  • Professional development
  • Private health insurance

 

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