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At STADA we pursue our purpose “Caring for people‘s health as a trusted partner” worldwide. Originally founded by pharmacists, we are a leading manufacturer of high-quality pharmaceuticals. More than 12,300 employees around the globe live our values Integrity, Entrepreneurship, Agility and One STADA to achieve ambitious goals and shape the successful future of STADA.


Our global Headquarter, STADA Arzneimittel AG, is located in Bad Vilbel near Frankfurt am Main. To strengthen our Marketing team we are looking for a

Complaint Manager Global (m/f/d) - limited for 1 year 

Bad Vilbel | Germany (DE) | Full-time | Fix-term 



Your responsibilities:


  • Act as Team Leader to the German Complaints Team
  • Continually updating and improving the Global Customer Complaint SOPs based on improvement of the Complaint handling Process
  • Development of reporting criteria (KPIs), creation of global complaint business reviews, analysis of complaint statistics and trend assessments
  • Communication and collaboration with internal manufacturing sites and commercial affiliates
  • Project lead for continues process improvements and harmonization throughout the STADA affiliates and manufacturing sites
  • Implementation and roll out of updates / changes of the global electronic quality management systems (eQMS) for handling the quality customer complaints 
  • Creation of German Commercial Complaint business reviews, analysis of complaint statistics and trend assessments 
  • Coordination of German commercial CAPAs resulting out of quality customer complaints in collaboration with Quality teams of Internal manufacturing sites and ESO teams
  • Investigation review and approval as well as final approval and risk classification of quality customer complaints for German Commercial Complaints and all other complaints 
  • Communication with manufacturers and affiliates for clarification of investigation as well as measures resulting from quality customer complaints 
  • Insurance of GxP / GMP compliance and continues improvement of the eQMS workflows and global SOPs 
  • Responsible for system maintenance, improvement, testing / validation and coordination of implementation of required IT change requests 
  • Coordination and lead for evaluating possible system improvements and integrating STADA process requirements into the system 
  • Training of key- and end-users and being first level support for upcoming issues



Your qualification:


  • University degree, diploma in the area of Science
  • Appropriate competence and experience as well as strong knowledge of and training in Good Distribution Practice (GDP), Good and Manufacturing Practice (GMP). 
  • Experience of the development and maintenance of a quality management system at a local and regional level
  • Strong understanding of Good Distribution Practice of medicinal products for human use (2013/C 343/01 and regulation 45 of the Human Medicines Regulations 2012).
  • Strong MS-Office and Databases-skills.
  • In depth knowledge obtained in a similar role in QM / QA in the pharmaceutical industry
  • Strong understanding and experience of Pharmaceutical Supply Chains


Are you looking for new challenges where you can make a difference for people’s health? We are looking for candidates with expert knowledge and an entrepreneurial spirit that enjoy working collaboratively in a global team. We would be pleased get to know you. Please use our online job portal to submit your application:

Apply now »